Best Buy Europe Wins Best ‘Innovative Service’
18 March 2011
External Link: www.carphonewarehouse.com
Best Buy Europe, which includes The Carphone Warehouse and Best Buy, launched Walk Out Working in January 2011 across both brands as part of its commitment to offering outstanding customer service. Walk Out Working helps people get the most out of their new mobile, with store employees explaining how the operating system works, helping to download apps and setting up an email account. It also includes a subscription to MyHub, showing how to backup important data.
The service is also available over the phone through Geek Squad where a member will talk customers through their new handset, step by step.
Jeff Severts, Chief Marketing Officer for Best Buy Europe, said: “We’re delighted to be voted best Innovative Service for Walk Out Working. We’re really passionate about helping customers get the most from their technology, especially given the rise in popularity of smartphones and apps. Best Buy Europe aims to offer shoppers a complete service and this initiative demonstrates our commitment to providing the best impartial customer service possible”.
NOTES TO EDITORS
For more information contact:
Best Buy, Carphone warehouse, Mobile News Awards
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